Privacy Policy

Privacy Policy

Who we are –

Talking Heads is registered in England and Wales with company number 09206030

and has it’s registered at

161c Weyhill Road, Andover, Hampshire, SP11 9HW

Talking Heads is VAT registered with VAT number 875 9790 48.

In this privacy policy references to ‘we’ or ‘us’ refer to Talking Heads. This policy will explain what information we collect about you and how we use it.

The information we Collect and how –

At Talking Heads we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders –

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Marketing –

We will not undertake phone, mail, email or SMS marketing.

Social media we will always ask at the time before taking any photos and before posting the on social media, our photos rarely contain pictures of our clients faces to keep there privacy.

Data processors and data locations –

We use a leading software solution Ovatu manager  within our business to provide the services listed above. This software stores and process data in numerous locations outside our business premise. But is my data secure?

Ovatu stores all of your data in the cloud. All data is encrypted when passing through the internet using bank-grade encryption. All of your data is backed up daily in the extremely unlikely event of a system malfunction.

You may contact us at info@talkingheadsandover.co.uk to:

• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.